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Q What certificate do you have？
We have CE certificate (by the accredited bodies Intertek and Warrington), and comply with European standards. Our factory is also certified with ISO 9001 (Quality Management System), ISO 14001 (Environmental Management System), and ISO 45001 (Occupational Health and Safety Management System).
We can provide you with the CE certificate, ISO certificate and relevant test reports to verify our compliance and reliability as a fire door hardware supplier. Certificates are available here. -
Q Is there fire-resistance certification? Have the fire-resistant tests been passed for timber doors and steel doors ?
Yes, we have fire-resistance certification complying with EN1634-1. Our products are suitable for timber fire doors and steel fire doors.
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Q Do you have quality systems?
Yes, we do. We have passed the ISO 9001:2015(UKAS) Quality Management System certification, established and implemented Factory Production Control (FPC) system. This ensures consistent product quality and traceability. Our factory undergoes annual audits to maintain compliance with EU regulations and standards.
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Q What materials are DIROCK locks, handles and profile cylinders made of ?
Our door locks and door handles are made of stainless steel (SS304 and SS316). Our profile cylinders are made of brass.
Additionally, all our fire door hardware has passed rigorous salt spray tests according to EN1670, with the mortise locks and handles enduring a 240-hour salt spray test. This ensures exceptional durability and corrosion resistance.
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Q Can the products be customized in surface finish?
Yes, our products are available in different surface finishes, such as AB, MB, PN, PB, PN, PSS, SN. If you have specific requirements, feel free to contact us.
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Q Do you offer customization options?
Yes, sure. As long as your order quantity meets our standard quantity requirement, we can provide customized packaging , logo marking, and new product development.
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Q What's the guarantee of your products?
Our products have been tested for durability. Mortise lock, lever handle have passed 200,000 test cycles, profile cylinder have passed 100,000 test cycles.
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Q Can you send me samples?
Yes, we can offer you samples to test and check quality.
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Q What are your payment terms?
T/T, L/C, D/P
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Q How about your delivery time?
In general, usually deliver within 25-45 days.
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Q How can I get the latest prices?
Send us your request or question via email (biz@dirock.com), we will reply to you in 24 hours.
